Terms & conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement.

1- Quotation

1.1- Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods.

1.2- We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.

Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.

The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.

We have to collect or deliver goods at your request above the ground floor and first upper floor unless otherwise pre-agreed.

If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.

We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

The stairs lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.

You have to pay parking or other fees or charges (e.g. Tolls, Ferry Crossings etc…) in order to carry out services on your behalf.

There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

We agree in writing to increase our limit of liability set out in clause 9.1.1

1.3- In any such circumstances, adjusted charges will apply and become payable.

1.4- We offer our clients morning and afternoon slots for removal jobs. Morning slot is available from 9:00 am onwards whereas the afternoon slots from 3:00 pm. For smaller jobs we allocate only afternoon slots.

2- Work not included in the quotation

(a) Unless agreed by us in writing, we will not:

• Dismantle or assemble unit or system furniture (flat-pack), any fittings. 

• Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment unless agreed by us in writing.

• Take up or lay fitted floor coverings.

• Move items from a loft, unless we agreed, properly lit and floored and safe access is provided.

• Move items which are deemed over-sized or over-weight in respect of the reasonable or appropriate equipment or man-power hired for the service. We will not be held liable for any items or property damaged if moved on your request under these circumstances.

• Unless agreed if you require extra van on the day to move your goods that’s will cost you extra to finish the job on time.

(b) Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

(c) Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets of their own.

a)Electrical and gas appliances will not be unplugged by our staff.

b) Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles or stored.

c) Explosive items, such as gas cylinders shall not be permitted in our vehicles or stored.

Unless agreed we will deliver you packing materials one time free delivery. Rest any packing materials delivery charges will be £30.00 per delivery.

3- YOUR RESPONSIBILITY

* It will be your responsibility to:

(i) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited.

Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed. #TODO – DO WE NEED THE HASH CHARACTER

Pay for any parking or meter suspension charges incurred by Us in carrying out the work.

Be present or represented throughout the collection and delivery of the removal.

Where, We provide You with inventories, receipts, waybills, job sheets or other relevant

documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.

Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;

(ii) Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

(iii) Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4- GOODS MUST NOT TO BE SUBMITTED FOR REMOVAL OR STORAGE

4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.

4.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind. 

4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.

4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.

4.1.5 Perishable items and/or those requiring a controlled environment.

4.1.6 Any animals, birds, fish, reptiles or plants.

4.1.7 Goods which require special licence or government permission for export or import.

4.2 If You submit such goods without Our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods.

5- Our responsibility

5.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.

5.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.

5.3 If we fail to discharge the responsibilities identified in clause 5.1 and 5.2, we will, subject to the provisions of clauses, be liable under this agreement to compensate you for such failure.

5.4 We will not be liable to compensate you, unless loss or damage occurred as a result of negligence or breach of contract on our part.

5.5 If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant, we will not be liable to you for failure to discharge the responsibilities identified in clause 5.1 and 5.2, unless that failure was caused by negligence or breach of contract on our part.

5.6 The amount of our liability under this clause shall be determined in accordance with its limit.

6- OWNERSHIP OF THE GOODS

1. By entering into this Agreement, you guarantee that:

6.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or

6.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.

6.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.

6.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 6.1.1 or 6.1.2 is untrue.

6.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. 
Our Agreement with You will remain in force until We have received a signed agreement from the third party.

7- CHARGES IF YOU POSTPONE OR CANCEL THE REMOVAL

7.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 7.1.1 – 7.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

7.1.1 More than 12 working days before the removal was due to start: No charge.

7.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.

7.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.

7.1.4 On the day the work starts or at any time after the work commences up to 100% of Our charges.

8- PAYMENT

A) Unless otherwise agreed by Us in writing, payment is required in full by cleared funds in advance of the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.

B) In respect of all sums which are overdue to us, We will charge interest on a daily basis.

9- Our liability for loss or damage

9.1 Restricted liability

9.1.1 If you do not provide us with a declaration of value of your goods or you do not require us to accept Regular Liability pursuant to clause 9.2 below, then in the event that we lose or damage your goods through our negligence or our breach of contract, we will pay you up to a maximum of £25.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. 

9.1.2 We may choose to repair or replace the damaged or lost item. However if we choose the repair the item we will not be liable for any depreciation in value.

9.1.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:

9.1.4 Fire howsoever caused.

9.1.5 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, industrial action or other such events outside our reasonable control.

9.1.6 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

9.1.7 Cleaning, repairing or restoring unless we did the work.

9.1.8 Moth or vermin or similar infestation.

9.1.9 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.

9.1.10 Additionally we will not be liable for any loss of or damage to:

9.1.11 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.

9.1.12 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility

9.1.13 Goods which have a relevant proven defect or are inherently defective.

9.1.14 Animals and their cages or tanks including pets, birds or fish.

9.1.15 Plants.

9.1.16 Refrigerated or frozen food or drink.

9.1.17 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.

9.1.18 We will not take any responsibility of any Goods or item which is packed by customer.

9.2 Regular Liability

9.2.1 If you provide us with a declaration of the value of your goods and you agree to pay an additional charge the amount of our liability to you will be as follows:

9.2.1.1 In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage but subject to a maximum liability of £25,000 (unless we have agreed a higher amount with you).

9.2.1.2 Where the lost or damaged item is part of a pair or a set, our liability to you, where it is assessed to be the cost of replacement of that item, it is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

9.3 Any liability under clause 9.1 or 9.2 above is expressly subject to all or any other applicable exclusions set out elsewhere in this agreement.

10- Delays in transit

1) Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.

2) If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

11- Damage to property

We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing.

12- Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.

13- Our rights to withhold or dispose of goods

We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

14- OUR RIGHT TO SUB-CONTRACT THE WORK

14.1 We reserve the right to sub-contract some or all of the work.

14.2 We sub-contract, then these conditions will still apply.

15- APPLICABLE LAW

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.